Delivery & returns
Every portrait is carefully packaged before leaving my studio, with UK delivery included in the portrait price.
UK orders are sent using Royal Mail Special Delivery Guaranteed by 1pm, with full tracking and photo/signature on delivery.
You'll also receive a preview of your finished portrait before it's dispatched.
UK delivery included
Fully tracked
Preview before dispatch
UK delivery
UK delivery is included in the price of every portrait, so there are no additional UK shipping charges when you order.
Once your finished portrait has been approved, it will be carefully packaged and sent using Royal Mail Special Delivery Guaranteed by 1pm.
Every UK delivery includes
UK delivery included
There are no additional delivery charges to pay when ordering a pet portrait for delivery within the UK.
Fully tracked
You’ll receive your Royal Mail tracking details by email as soon as your finished portrait has been dispatched.
Secure delivery
Your portrait is sent using Royal Mail Special Delivery, with signature or photo confirmation provided on delivery.
International delivery
Ordering from outside the UK? International pet portrait delivery may be available by arrangement.
Get in touch before ordering and I'll confirm the available delivery options, estimated timescale and cost for your location.
This allows me to make sure your portrait can be packaged and sent using an appropriate tracked service.
Turnaround & dispatch
Most pet portraits are completed in around two weeks, although turnaround can vary depending on my current commission schedule.
Once your portrait is finished, I’ll email you a preview so you can see and approve the artwork before it’s carefully packaged for delivery.
When your portrait has been dispatched, you’ll receive your Royal Mail tracking details by email.
Need your portrait for a particular date?
If you're ordering for a birthday, anniversary, Christmas or another special occasion, please get in touch before ordering.
I'll let you know whether your preferred date is achievable based on my current availability.
Returns, refunds & delivery problems
Every portrait is created to order specifically for you from your own photographs. Because it is personalised commissioned artwork, it is treated differently from a standard retail purchase.
You'll receive a preview of your finished portrait before dispatch, giving you the opportunity to raise any concerns before the artwork is sent.
Arrived damaged
Contact me as soon as possible with photographs of the artwork and packaging, and I'll help arrange an appropriate resolution.
Lost in transit
Contact me if your tracking suggests the artwork has been lost, and I'll investigate and help arrange an appropriate resolution.
Change of mind
Personalised portraits aren't normally returnable if you simply change your mind after work on your commissioned artwork has begun.
Delivery details
Check your delivery address carefully when ordering, and contact me as soon as possible if you notice any incorrect details.
Frequently asked questions about delivery & returns
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Yes. UK delivery is included in every portrait price, with no additional UK shipping charge added when you order.
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UK portraits are carefully packaged and sent using Royal Mail Special Delivery Guaranteed by 1pm.
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Yes. I’ll email your Royal Mail tracking details once your finished portrait has been packaged and dispatched.
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Most portraits are completed in around two weeks, although turnaround can vary depending on my current commission schedule.
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International delivery may be available by arrangement. Please get in touch before ordering so I can confirm options, timescale and cost.
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Please contact me as soon as possible with photographs of the artwork and packaging, and I’ll help arrange an appropriate resolution.
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Contact me if your tracking suggests the portrait has been lost and I’ll investigate the delivery and help arrange an appropriate resolution.
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Because each portrait is personalised and created specifically for you, change-of-mind returns aren't normally accepted once work on your commission has begun.
Still have a question?
If you have a question about delivery, turnaround or returns that isn't covered above, I'm happy to help.
Every enquiry comes directly to me, and I'll reply personally.